Wow. What a great company! I have my beloved KitchenAid Food Processor, which I really wouldn’t give up for the world. This past Saturday night, I was simply slicing some cheddar; perhaps 4 ounces at most. When I went to disassemble the machine, disk adapter (the white insert that holds the shredding disks in place) was stuck fast! No amount of leverage would get that sucker loose! I had to wait until today to call Customer Service (Monday-Friday hours). Wow. This is the second time I’ve been so impressed with their service! They have already shipped me a brand-new food processor! Even in my lovely onyx black! What a great company. Customer loyalty is obviously their goal, and they have certainly won me over!